Welcome to Defend Phone’s FAQ section! We’ve compiled answers to the most common questions about our premium phone cases, shipping policies, and more. Can’t find what you’re looking for? Our Portland-based team is always happy to help at [email protected].
About Our Products
What devices do you make cases for?
We specialize in premium protection for Google Pixel models (5 through 7 series), iPads (including 10th Gen 2022), LG phones (Stylo 6), and various tablets. Check our menu for the full selection of supported devices.
What makes Defend Phone cases special?
Our cases combine stylish design with reliable protection. We focus on popular tech-savvy devices used by professionals, students, and pop culture enthusiasts who value both form and function.
Do you offer cases for older phone models?
We primarily focus on recent models (2020 and newer) to ensure our customers get the best protection for their current devices. Our selection is regularly updated as new devices launch.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
How can I qualify for free shipping?
Orders totaling $50 or more automatically qualify for free EMS shipping. Otherwise, our fast Standard Shipping via DHL/FedEx is just $12.95.
Shipping & Delivery
Where do you ship from?
All orders ship from our headquarters at 3067 Seneca Drive, Portland, US 97205 within 1-2 business days.
How long does delivery take?
Standard Shipping (DHL/FedEx): 10-15 business days after shipping with full tracking
Free Shipping (EMS): 15-25 business days after shipping with basic tracking
Note: We ship worldwide except some Asian and remote areas.
Why haven’t I received my tracking information?
First, check your spam folder. If it’s not there, please email us at [email protected] with your order number – our Portland team responds quickly!
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the delivery date. If your case isn’t the perfect fit (literally or stylistically), we’ll make it right!
How do I initiate a return?
Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
International Orders
Do I have to pay customs fees?
Some countries may charge customs or import duties, which are the customer’s responsibility. These fees vary by country and are not included in your order total.
Why don’t you ship to some Asian areas?
Due to complex shipping regulations and unreliable delivery networks in certain regions, we currently exclude some Asian and remote areas from our shipping coverage.
Still Have Questions?
Our friendly customer service team is always happy to help! Email us at [email protected] and we’ll respond promptly from our Portland headquarters.
Ready to defend your style? Shop our collection of premium cases today!