Privacy Policy

At Defend Phone (“we”, “us”, or “our”), we are committed to protecting your privacy while providing premium device protection products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website defendphone.com or make a purchase from us.

1. Information We Collect

We collect the following types of information to provide and improve our services to tech-savvy customers worldwide:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our payment processors), and phone number (optional).
• Device Information: We automatically collect certain information about the device you use to access our site, including IP address, browser type, and operating system.
• Usage Data: We gather information about how you interact with our website, including pages visited, time spent on pages, and products viewed.
• Cookies and Tracking Data: We use cookies and similar tracking technologies to enhance your shopping experience (see Section 6 for details).

2. How We Use Your Information

As a premium case provider for devices like Google Pixels, iPads, and LG phones, we use your information to:

• Process and fulfill your orders for our protective cases
• Provide customer support from our Portland-based team
• Improve our website and product offerings for tech enthusiasts
• Communicate with you about orders, products, and promotions (if you opt-in)
• Prevent fraud and enhance security for our global customer base
• Comply with legal obligations

3. Data Sharing and Disclosure

We value your privacy and only share information when necessary:

• Service Providers: We share information with trusted third parties who assist us in operating our website, processing payments (like PayPal and credit card processors), and shipping products worldwide.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority:

• All transactions are protected by industry-standard encryption (SSL/TLS)
• We never store full payment details on our servers
• Data is stored on secure servers with limited access
• We implement appropriate technical and organizational measures to protect against unauthorized access or disclosure

While we implement robust security measures, no electronic transmission or storage is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience for our premium device cases:

• Essential Cookies: Necessary for website functionality and secure checkout
• Analytics Cookies: Help us understand how customers use our site to improve the shopping experience
• Marketing Cookies: Used to show relevant ads for our products on other websites (you can opt-out)

Most browsers allow you to control cookies through their settings. However, disabling cookies may affect certain website features.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not directed to children under 13 (or 16 in some regions). We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

10. Contact Us