Welcome to Defend Phone! These Terms and Conditions govern your use of our website (www.defendphone.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except in certain Asian countries and remote areas where we do not ship. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Defend Phone and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Responsibility: You agree not to use our website for any unlawful purpose or in any way that might harm, disable, or impair the site’s functionality.

2. Products and Services

2.1 Product Descriptions

We specialize in premium protective cases for:

  • Google Pixel devices (5, 5a, 6, 6 Pro, 6a, 7, 7 Pro)
  • iPad 10th Generation (2022)
  • LG phones (including Stylo 6)
  • Various tablets

We strive for accurate product descriptions and images, but slight variations may occur. Colors may appear differently depending on your monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an order confirmation email with details.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

User Responsibility: You warrant that all payment information you provide is accurate and that you are authorized to use the payment method.

3.3 Pricing

All prices are in US dollars. We reserve the right to adjust prices due to market conditions or errors. If an error is discovered after your order is placed, we will notify you and give you the option to proceed at the correct price or cancel your order.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment (includes tracking and insurance)
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment (includes basic tracking)

4.2 Delivery Times

Delivery times are estimates and may vary due to:

  • Destination location
  • Customs processing
  • Unforeseen carrier delays

We ship from our facility in Portland, Oregon (3067 Seneca Drive, Portland, US 97205).

User Responsibility: You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses or recipient unavailability.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery if:

  • Item is unused and in original condition
  • Original packaging is intact
  • Proof of purchase is provided

5.2 Non-Returnable Items

The following cannot be returned:

  • Opened screen protectors (where protective film has been removed)
  • Custom or personalized cases
  • Gift cards

5.3 Return Process

To initiate a return:

  1. Email [email protected] with your order number and reason for return
  2. Wait for approval (1-2 business days)
  3. Package item securely in original packaging
  4. Ship to our return center (address provided in approval email)

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect the return. The refund will be issued to your original payment method. Note that original shipping fees are non-refundable.

5.5 Exchanges

For exchanges:

  • Follow the standard return process
  • Clearly indicate in your email that you want an exchange
  • Specify the replacement product

We cover shipping costs for replacement items in exchanges when the return is due to our error (wrong item or defective product).

User Responsibility: You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service with insurance.

6. Limitation of Liability

Defend Phone shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use or inability to use our products
  • Unauthorized access to or alteration of your transmissions
  • Statements or conduct of any third party on our website
  • Any other matter relating to our service

Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

7. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us at:

Defend Phone
3067 Seneca Drive
Portland, US 97205
Email: [email protected]

Thank you for choosing Defend Phone for your device protection needs. We appreciate your business!